Refund and Return Policy

Refund and Return Policy

Effective Date: August 3, 2025

At Elegant Tableware Hub, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied, we’re here to help.

1. Returns

You may return most new, unused, and undamaged items within 30 days of delivery for a full refund. To be eligible for a return, the item must:

• Be in the same condition that you received it
• Be in its original packaging
• Include proof of purchase (order number, invoice)

Non-returnable items include:

• Gift cards
• Clearance items marked “Final Sale”
• Personalized or custom-made tableware

2. Return Process

1. Contact us at rvscds@eleganttablewarehub.com with your order number and reason for return.
2. We will provide return instructions and the return shipping address.
3. Ship the item back within 7 days after receiving return approval.

Return Address:
KERAMIKKHUSET AS
Tuneveien 103, 1712 Grålum, Norway
Tel: +47 91613834

Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status. Approved refunds will be processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time for the funds to appear.

If the item was received damaged or defective, please send photo evidence with your initial return request to ensure full compensation.

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, contact us first.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank or credit card statement again
• Contact your payment provider
• Then contact us at rvscds@eleganttablewarehub.com